SKINOPOLIS

Warning! Please read carefully this User Agreement before using skinopolis.net and its software.

Registration (authorization) means that you are agree with all terms of the present agreement.

By registering (logging in) on the site, you confirm that you are 18 years of age or older.

If you disagree with terms of the present agreement, do not register (authorize) on the site and don't use its software.

USER AGREEMENT

Version 26.04.2026

FLUESTATIC GAMES LTD, as well as OsOO «Transtrade», on the one side and the person who accepted the offer placed on the Internet site
https://skinopolis.net/user-agreement, on the other side, entered into this user agreement as follows.

Terms and Definitions
1. In this user agreement, unless the text directly implies otherwise, the following terms will have the following meanings:
  «Steam», «Steam Service»
  Online service offered by Valve Corporation, the owner of the inventory items.
  «Owner»
  FLUESTATIC GAMES LTD, a legal entity registered at: Initial Business Centre Wilson Business Park, Monsall Road, Manchester, United Kingdom, M40 8WN.
  OsOO «Transtrade», a legal entity registered at: Kyrgyz Republic, Bishkek, Leninsky district, Kalyk Akieva str., 66. OGRN: 310961-3301-OOO, INN: 9909710251.
  «Inventory»
  Possibility to use one of the items specified in the Case in accordance with the Steam subscriber agreement, posted at
  https://store.steampowered.com/subscriber_agreement/english/.
  «Case»
  A set of secure pages of the Site created as a result of the User's registration, using which the User has the opportunity to use all or some functionality of the Site.
  Access to a Personal Account is done in the following order:
  by clicking on the "Sign in with Steam" button on the Site, after which the User will be automatically redirected to the site at https://steamcommunity.com/.
  by entering the Steam user (subscriber) name and the password into a special field, then pressing the "Sign In" button located at https://steamcommunity.com/.
  or by opening the Site in case the User has not previously logged out of the Personal Account by clicking the "Sign Out" button.
  «User»
  An individual with a Steam account who has entered into an Agreement with the Owner.
  «Site»
  A set of information, texts, graphic elements, design, images, photos and video materials, computer programs, other results of intellectual activity (except for the Inventory), contained in the information system that ensures the availability of such information on the Internet within the domain zone skinopolis.net.
  «Agreement»
  The present User Agreement.
  «Parties»
  Owner and User.
2. All other terms and definitions found in the text of the Agreement are interpreted by the Parties in accordance with the laws of the United Kingdom of Great Britain and Northern Ireland and the rules of interpretation of the relevant terms used in the Internet.
3. Headings (article titles) of the Agreement are intended solely for the convenience of the text of the Agreement and have no literal legal meaning.
Conclusion of the Agreement
1. The text of the Agreement, permanently posted at https://skinopolis.net/user-agreement and available at registration (authorization) on the Site, contains all the essential terms of the Agreement and is an offer of the Owner to enter into the Agreement with any fully capable third party using the Site, on the conditions specified in the text of the Agreement. Text of the Agreement is a public offer according to current legislation.
2. The proper acceptance of this offer is the consistent implementation by the third party of the following actions:
  1. Acquaintance with the terms of the Agreement;
  2. Putting a symbol in a special field under the heading "I accept the terms of the user agreement";
  3. Authorization on the Site by clicking on the text "Sign In with Steam" and authorization in the opened window through the existing Steam account or by creating a new Steam account.
Subject of the Agreement
1. Owner grants to User:
  1. a royalty-free simple (non-exclusive) license to use the Site and its software for their intended purpose, as provided by the explicit user functions of the Site and the Personal Account;
  2. a compensated simple (non-exclusive) license to use the Case for its intended purpose, while the cost of the license for the use of a certain Case is indicated on the Site.
2. The license specified in clause 3.1.1 of the Agreement is granted to the User for a period during which (and within the territory on which) the Site and the Personal Account remain accessible to the User.
3. The license specified in clause 3.1.2 of the Agreement is granted to the User within the territory on which the Case remains accessible to the User within the period from the moment when the User pays for the use of a particular Case until the Inventory is determined with the help of this Case.
4. It is prohibited for User to:
  1. get around the technical restrictions set on the Site and in Case;
  2. study the technology, decompile or disassemble the Site, the Case and the Personal Account, except for cases expressly provided by the legislation of the United Kingdom of Great Britain and Northern Ireland;
  3. create copies of Site, Cases or Personal Account and also copies of design;
  4. change Site, Cases and Personal Account in any way;
  5. perform any actions aimed at changing Site, Case, and Personal Account functionality and performance;
  6. the administration reserves the right to block a user without explanation;
  7. create multiple accounts.
Site, Case and Personal Account Functions
1. User of the Site has the possibility to:
  1. get acquainted with the content and characteristics of the Inventory (the choice of which occurs through choosing a certain Case), and the cost of a license to use such a Case;
  2. purchase a license for the use of the Case and receive the relevant Inventory in the manner specified in the Agreement.
2. User through Case is able to obtain one of the Inventories provided on the page containing the Case.
3. User through the Personal Account has the possibility to:
  1. accept Inventory to the Steam account;
  2. perform (by means of an action or inaction within 1 (one) hour from the moment of receiving the Inventory through the use of the Case) the alienation of the Inventory for bonus points, giving a discount when paying license fee for cases, in the amount specified in the description of the Inventory in the Personal Account.
Inventory Acceptance
1. Once the Inventory is received through the use of the Case and is shown in the Personal Account, the User has the possibility to take Inventory to the Steam account within 1 (one) hour, or to alienate the Inventory through the Personal Account.
2. Acceptance of the Inventory in the Steam account is subject to the User's fulfilment of the Steam and Personal Account settings specified on the Site and in the Personal Account section.
3. In order to accept the Inventory in the Steam account, subject to the requirements of clause 5.2 of the Agreement, the User within 1 (one) hour from the moment of receiving the Inventory follows the link "CLAIM", located in the Personal Account section next to the Inventory description.
4. User has the possibility to sell the Inventory which has been received but not yet accepted in the Steam Account, for the amount of bonus points that is given in the description of the Inventory in the Personal Account. The parties agreed that these bonus points are not cash and are not refundable and/or exchangeable.
5. To sell the Inventory, the User within 1 (one) hour from the moment of receiving the Inventory follows the corresponding link located in the Personal Account section next to a description of this Inventory. Inactivity of the User during that hour means sale of his/her Inventory, which has been received but not yet claimed to the Steam account.
6. When the Inventory is alienated, the bonus points received by the User are displayed in the Personal Account.
7. The value of skins received by the User as a result of the game is determined by the price indicated on the site at the moment of receipt.
Owner Reward
1. For the right to use the Case, the User pays a license fee in the amount indicated on the Site and on the page of the corresponding Case.
2. The license fee specified in clause 6.1 of the Agreement shall be paid by the User from funds previously transferred to the Owner through a payment service, information about which is available to the User at the moment of payment. The amount of money is displayed in the Personal Account.
3. The payment for the license fee specified in clause 6.1 of the Agreement shall be made by the User in the manner and in accordance with the rules specified on the relevant page of the Site, taking into account the specifics and requirements established by the relevant payment service involved by the Owner for payment transactions.
4. The moment of payment of the license fee specified in clause 6.1 of the Agreement is the moment of writing off the corresponding amount of money; the User is being informed of this by the corresponding change in the balance in the Personal Account.
5. The payment of the license fee specified in clause 6.1 of the Agreement in the manner specified in this section is subject to the statements of Clause 5.6 of the Agreement.
Personal Data
1. The User gives their consent to the Owner for the processing of information, including the User's personal data provided when using the Site, namely the data specified in the User's Steam account.
2. Processing of personal data means recording, systematization, accumulation, storage, adjustment (updating, modification), extraction, use, transfer (distribution, provision, access), including cross-border, depersonalization, blocking, deletion, destruction of personal data not subject to special categories for which processing, in accordance with the current legislation, requires the written consent of the User.
3. The processing of personal data is carried out in order to fulfil the obligations of the Agreement by the Parties, the registration of the User on the Site, the acquisition of a license for the use of the Case, the receipt of the Inventory, the sending to the User's e-mail address of information messages.
4. The User may at any time withdraw consent to the processing of personal data by sending the Owner a corresponding written notice to the address specified in clause 1.1 of the Agreement by registered mail with a receipt acknowledgement. In doing so, the User understands that such withdrawal means termination of the Agreement. The Owner has the right to continue processing the personal data of the User in cases provided by law.
5. Additional or other provisions regarding the processing of personal data may be contained in the relevant document posted on the Site. In the event of a conflict between the provisions of such a document and the provisions of this section, the provisions of the document shall apply.
6. The User agrees to receive advertising materials from the Owner, from their affiliates or from other persons on behalf of the Owner at the e-mail address specified by the User upon registration in Steam. Consent to receipt of advertising materials may be withdrawn by the User at any time by sending to the Owner the relevant written notification to the address specified in clause 1.1 of the Agreement, or by performing the actions specified in the messages (e-mails) containing such materials.
Affiliate Program
1. The affiliate program is designed for project users who have voluntarily registered as partners and participate in attracting new users.
2. Program participation
  1. To participate in the affiliate program, you must register at https://skinopolis.partners and agree to these terms.
  2. The project reserves the right to refuse or suspend participation in case of rule violations.
3. Rights and obligations of the parties
  1. The user undertakes to provide accurate information upon registration and to use the affiliate program exclusively by lawful means.
  2. The user may not use unfair methods of attracting users (spam, fraud, misleading, etc.).
  3. The project undertakes to accrue and pay the user a reward in the manner and on the terms defined by the affiliate program rules at https://skinopolis.partners/faq.
  4. The size, accrual procedure and conditions for receiving the reward may be set and changed by the project unilaterally, without prior notice.
4. Payments and settlements
  1. The reward is paid to the user subject to fulfilling the program requirements and reaching the minimum withdrawal amount set by the project.
  2. Payments are made by the methods specified in the partner's personal account.
  3. The project is not responsible for the impossibility of the user receiving the reward for reasons beyond the project's control (e.g., blocking of details, payment system errors, etc.).
5. Other terms
  1. Participation in the affiliate program means the user's agreement with these terms.
  2. In case of violation of the project rules, rewards may be cancelled without subsequent compensation.
Limitation of Liability
1. The Owner is not liable for the User's losses caused by unlawful actions of third parties, including those related to unlawful access to the Personal Account. The Owner is not liable for losses incurred to the User because of disclosure of the credentials necessary for access to the Personal Account to third parties, which occurred through no fault of the Owner.
2. The Owner is not the owner of the Inventory items, does not determine the Inventory order of use and performance.
3. Regarding the Inventory, the User is guided by the Steam Subscriber Agreement, available at https://store.steampowered.com/subscriber_agreement/english/. The Owner does not provide software for the Inventory intended purpose on the User's device. The User purchases and/or installs this software on their device themselves.
4. The Site and its software, including the Personal Account and the Cases, are provided "as is". The User undertakes all the risks related with using the Site. The Owner, operators of wired and wireless communication, through the networks of which the access to the Site is provided, affiliated persons, suppliers, agents of the Owner do not provide any guarantees regarding the Site.
5. The Owner does not guarantee that the Site, Cases and the Personal Account meet the User's requirements, and that the access to the Site, Cases and the Personal Account will be provided continuously, quickly, securely and without errors.
6. Software and hardware errors, both on the Owner's and the User's side, leading to the inability of the User to access the Site and/or Cases and/or the Personal Account are circumstances of force majeure, and are the basis for exemption from liability for failure to fulfil the Owner's obligations under the Agreement.
7. The Owner has the right to assign rights and transfer debts for all obligations arising from the Agreement. The User hereby gives their consent to the assignment of rights and the transfer of debts to any third parties. The Owner informs the User on the assignment of rights and/or transfer of debts by placing the relevant information on the Site.
8. The amount of losses that can be compensated by the Owner to the User is in any case limited to the User's first transaction.
9. In case of violation of the Agreement by the User, the Owner is entitled to unilaterally refuse to execute the Agreement and terminate the User's access to the Personal Account unless otherwise is provided by the Agreement. If such infringement caused damage to third parties, the responsibility for it rests entirely on the User.
Settlement of Disputes
1. All disputes, disagreements and claims that may arise in connection with the execution, termination or invalidation of the Agreement, the Parties will seek to resolve through negotiations. The Party that has claims and/or disagreements shall forward them in a message to the other Party indicating the claims and/or disagreements in accordance with clause 10.1 of the Agreement.
2. If the sending Party does not receive the reply to the message within 30 (thirty) working days from the date of sending the message, or if the Parties do not come to an agreement on the claims and/or disagreements that have arisen, the dispute is subject to judicial settlement at the Owner's location.
Final Conditions
1. The Parties hereby confirm that in the performance (modification, amendment, termination) of the Agreement, as well as in the conduct of correspondence on these matters, the use of analogues of the handwritten signature of the Parties is permitted. The Parties confirm that all notifications, messages, agreements and documents within the framework of the Parties' performance of the obligations arising from the Agreement, signed by the analogues of the Parties' own handwritten signatures, shall be valid and binding upon the Parties. The analogues of a handwritten signature are understood as authorized e-mail addresses and credentials of the Personal Account.
2. The Parties acknowledge that all notices, messages, agreements, documents and letters sent using authorized e-mail addresses and the Personal Account shall be deemed to be sent and signed by the Parties, unless explicitly indicated otherwise in the letters.
3. The authorized e-mail addresses of the Parties are recognized:
  1. For Owner: support@skinopolis.net;
  2. For User: the email address specified when registering the Steam account.
4. The Parties undertake to ensure the confidentiality of information required to access authorized e-mail addresses and the Personal Account, to prevent the disclosure of such information and the transfer to third parties. The Parties themselves determine the procedure for restricting access to such information.
5. When authorized e-mail addresses are used, prior to the receipt of information on breach of confidentiality from the second Party, all actions taken and documents sent using the authorized e-mail address of the second Party, even if these actions and documents were committed and directed by other persons, are considered as if taken and sent by that second Party. In this case, the second Party undertakes all the rights and obligations, as well as liability.
6. When using the Personal Account, prior to receipt of the User's information about the violation of confidentiality, all actions taken and documents sent using the Personal Account, even if these actions and documents were taken and sent by other persons, are considered as if taken and sent by the User. In this case, the User undertakes all the rights and obligations, as well as liability.
7. The Administration is authorized to request identity documents as well as confirmation that the payment account used for the deposit belongs to the user.
8. Withdrawal is available only to the account used for opening cases.
9. The service does not provide any refunds if the funds have been fully or partially spent on the website in any of its sections.
Amendment of the Agreement
1. The Owner has the right to unilaterally change the terms of the Agreement, and these changes come into force at the time of publication of the new version of the Agreement on the Internet at https://skinopolis.net/user-agreement.
2. Continued use of the functions of the Site will mean the User's consent to the terms of the new version of the Agreement. If the User does not agree with the terms of the new version of the Agreement, they must cease to use the Site.
3. In all the rest that is not regulated by the Agreement, the Parties are guided by the current legislation of the United Kingdom of Great Britain and Northern Ireland without regard to its conflict rules.

Refund Policy for Services of Access to the Website and Case Opening

PLEASE READ THIS REFUND POLICY CAREFULLY BEFORE OBTAINING A SERVICE OF ACCESS TO THE WEBSITE / CASE OPENING OR EXCHANGE ON skinopolis.net

This document is an integral part of the Terms of Use / User Agreement of skinopolis.net, which together constitute the agreement between you and skinopolis.net.

This Refund Policy applies to services of access to the website / case opening and the provision of inventory (virtual skins), which together are referred to as "Services".

When Can a Service Be Refunded?

Our services of access to the website / case opening and the provision of inventory (virtual skins) are digital services, not goods in the meaning of the "Consumer Protection Act," and due to their nature they do not fall under the general consumer right of return.

BY ACCEPTING THIS REFUND POLICY AND OBTAINING A SERVICE OF ACCESS TO THE WEBSITE / CASE OPENING, YOU CONFIRM THAT YOU HAVE BEEN INFORMED OF THE ABSENCE OF THE RIGHT TO RETURN OUR SERVICES AND WAIVE ANY CLAIMS RELATED TO THIS.

We accept refund requests under the following circumstances, when the services of access to the website / case opening have not been provided properly:

Item not received. We will start processing your request after confirmation of your payment. Payment confirmation usually takes a few seconds but may take up to 3 days depending on the payment method. You can check the status of your payment in your personal account.
If you have received services of access to game items that are in "Hold" status, you will receive a virtual copy of this item that can be exchanged, but the ability to receive the item into your inventory will appear only after the "Hold" period ends.
If you have not received the paid service for any other reason, please contact support using any of the methods listed below. Once we confirm non-delivery, we will refund the money.

Fraudulent Transactions

If the obtaining of services of access to the website / case opening was not performed by you and your payment data were used fraudulently, please contact our support service immediately using any of the methods listed below. We will investigate this case, and if the money is still in our system, we will refund it; otherwise, a refund is not possible.

When Can You Expect a Refund?

By default, the funds for obtaining the services will be refunded to the payment method used to obtain the service. Depending on the payment method, the refund may take up to 45 days. If your payment method does not support refunds, we will credit the refund amount to your balance for use on services of access to the website or case opening.

How to Contact Us

You can request a refund or obtain other assistance with using your skinopolis.net service by contacting our support service at support@skinopolis.net. We will make every effort to resolve your issue.